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I spent the weekend to finalize the report on "who wins the AI race in pharma CX?"
The answer? Nobody. I assessed Adobe, Salesforce, and Veeva across šÆš šššÆ-š°šæš¶šš²šæš¶š® in š± š±š¶šŗš²š»šš¶š¼š»š. Scored each 1 to 5. Verified against 60+ sources. The result is... uncomfortable. Here is what I can tell you: š. No single vendor scores above 4.0 across all dimensions. Not one. š®. The spread within a single vendor is brutal. One scores 4.86 in one dimension and 2.17 in another. Same company. Same platform. šÆ. The vendor with the highest overall sco
Christian Schulze
Jun 11 min read
š¦š®š¹š²šš³š¼šæš°š² š°š¹š¼šš²š± šµ,š±š¬š¬ šš“š²š»šš³š¼šæš°š² š±š²š®š¹š š¶š» š¼š»š² š¾šš®šæšš²šæ.
I classified every AI feature from Veeva and Salesforce against a strict four-pillar NBA framework. The result made me uncomfortable.
Christian Schulze
May 42 min read
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