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Use-case selection, vendor architecture, capability building. Turning ambition into working systems.
I spent the weekend to finalize the report on "who wins the AI race in pharma CX?"
The answer? Nobody. I assessed Adobe, Salesforce, and Veeva across šÆš šššÆ-š°šæš¶šš²šæš¶š® in š± š±š¶šŗš²š»šš¶š¼š»š. Scored each 1 to 5. Verified against 60+ sources. The result is... uncomfortable. Here is what I can tell you: š. No single vendor scores above 4.0 across all dimensions. Not one. š®. The spread within a single vendor is brutal. One scores 4.86 in one dimension and 2.17 in another. Same company. Same platform. šÆ. The vendor with the highest overall sco
Christian Schulze
Jun 11 min read
š“š“% š¼š³ šš šš“š²š»šš šš¶š² š¶š» š£š¶š¹š¼š. šš²šæš²'š ššµš² šššš¼š½šš.
AI agents will be the thing that finally makes enterprise AI work. Not chatbots. Not dashboards. Actual agents that do actual work.
Christian Schulze
May 42 min read
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